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AI Chatbot Development
By Nextzela

At

Nextzela,

we

specialize

in

creating

intelligent

conversational

AI

solutions

that

transform

customer

interactions

and

automate

business

processes.

Our

custom

chatbot

development

services

leverage

cutting-edge

natural

language

processing

(NLP)

and

machine

learning

technologies

to

build

chatbots

that

understand

context,

learn

from

interactions,

and

deliver

personalized

experiences.

Whether

you

need

a

customer

service

bot,

sales

assistant,

or

internal

automation

tool,

we

create

AI-powered

chatbots

that

seamlessly

integrate

with

your

existing

systems

and

deliver

measurable

business

value.

Why Chatbots For Your Business?

Key Benefits of
Chatbot Development

24/7 Customer Availability

Round-the-clock support ensuring customers get instant assistance anytime, anywhere

Cost Reduction

Reduce customer service costs by up to 70% while handling unlimited concurrent conversations

Instant Response Times

Zero wait times with immediate responses to customer queries and concerns

Scalable Conversations

Handle thousands of simultaneous conversations without additional resources

Personalized Interactions

AI-driven personalization delivering tailored responses based on user history and preferences

Continuous Learning

Machine learning algorithms that improve responses with every interaction

Multilingual Support

Communicate with global audiences in multiple languages automatically

Analytics & Insights

Valuable data collection on customer behavior, preferences, and pain points

Seamless Integration

Connect with existing CRM, ERP, and business systems for unified operations

Lead Generation

Qualify leads automatically and capture customer information for sales teams

Get Started Today

Chatbot Development
Services

Customer Service Chatbots

Intelligent support bots that handle inquiries, resolve issues, and escalate complex cases

  • FAQ Automation
  • Ticket Creation
  • Order Tracking
  • Account Management
  • Live Agent Handoff

E-commerce Chatbots

Sales assistants that guide purchases, recommend products, and process transactions

  • Product Recommendations
  • Cart Assistance
  • Payment Processing
  • Order Status
  • Abandoned Cart Recovery

AI-Powered Virtual Assistants

Advanced conversational AI with natural language understanding and contextual awareness

  • NLP Processing
  • Sentiment Analysis
  • Context Retention
  • Multi-turn Conversations
  • Intent Recognition

WhatsApp Business Bots

WhatsApp API integration for customer engagement on the world's most popular messaging platform

  • Automated Responses
  • Media Sharing
  • Broadcast Messages
  • Quick Replies
  • WhatsApp Business API

Enterprise Chatbots

Internal automation bots for HR, IT support, and employee assistance

  • HR Assistance
  • IT Helpdesk
  • Leave Management
  • Knowledge Base
  • Employee Onboarding

Lead Generation Bots

Conversational forms that qualify leads and capture valuable customer information

  • Lead Qualification
  • Data Collection
  • CRM Integration
  • Appointment Scheduling
  • Follow-up Automation

Healthcare Chatbots

HIPAA-compliant bots for patient engagement, appointment booking, and health inquiries

  • Symptom Checker
  • Appointment Booking
  • Medication Reminders
  • Health Tips
  • Doctor Consultation

Educational Chatbots

Learning assistants for student support, course information, and interactive education

  • Course Information
  • Student Support
  • Quiz & Assessment
  • Learning Paths
  • Progress Tracking

Custom Bot Development

Tailored chatbot solutions designed for your specific industry and use cases

  • Custom NLP Models
  • Industry-Specific Logic
  • API Integrations
  • Custom UI/UX
  • Specialized Workflows

Why Choose Nextzela for
Chatbot Development

AI & ML Expertise

AI & ML Expertise

Advanced machine learning models and NLP algorithms for superior conversation understanding

Conversational Design Excellence

Conversational Design Excellence

Human-centered design approach creating natural, engaging conversation flows

Multi-Platform Deployment

Multi-Platform Deployment

Deploy across websites, mobile apps, WhatsApp, Facebook, Telegram, and more

Custom NLP Models

Custom NLP Models

Industry-specific language models trained on your domain for accurate understanding

Seamless Integrations

Seamless Integrations

Connect with CRM, ERP, payment gateways, and existing business systems

Multilingual Capabilities

Multilingual Capabilities

Support for 100+ languages with automatic translation and localization

Analytics & Optimization

Analytics & Optimization

Comprehensive analytics dashboard with conversation insights and performance metrics

Security & Compliance

Security & Compliance

GDPR, HIPAA compliant solutions with enterprise-grade security measures

Continuous Improvement

Continuous Improvement

Regular model training and optimization based on conversation analytics

Dedicated Support

Dedicated Support

Ongoing maintenance, monitoring, and enhancement of your chatbot solution

Schedule a Free Consultation

Launch Your AI Chatbot
Today

Ready to revolutionize your customer engagement with intelligent conversational AI? Partner with Nextzela to build a custom chatbot that understands your customers, automates routine tasks, and drives business growth 24/7. Whether you need a customer service bot, sales assistant, or enterprise automation solution, our AI experts deliver chatbots that exceed expectations. Get your free consultation today - call (+94) 76-7274-081 or fill out our quick contact form to discuss your chatbot requirements and see a demo of what's possible.

hello@nextzelatech.com

Email

(+94) 76 727 4081

Mobile Number

hello@nextzela.lk

Email

Start Your Chatbot Project

Our Chatbot
Technology Stack

AI & NLP Frameworks:(7)

Google Dialogflow
Google Dialogflow
Rasa
Rasa
Wit.ai
Wit.ai
Azure Bot Service
Azure Bot Service
Amazon Lex
Amazon Lex
IBM Watson
IBM Watson
TensorFlow
TensorFlow

Chatbot Development Platforms:(7)

Botpress
Botpress
Microsoft Bot Framework
Microsoft Bot Framework
Chatfuel
Chatfuel
ManyChat
ManyChat
Botkit
Botkit
Landbot
Landbot
Flow XO
Flow XO

Messaging Channels & APIs:(7)

WhatsApp Business API
WhatsApp Business API
Facebook Messenger
Facebook Messenger
Telegram Bot API
Telegram Bot API
Slack API
Slack API
Microsoft Teams
Microsoft Teams
Web Chat Widget
Web Chat Widget
Voice Assistants
Voice Assistants

Backend & Integration Technologies:(7)

Node.js
Node.js
Python
Python
FastAPI
FastAPI
Webhooks
Webhooks
REST APIs
REST APIs
GraphQL
GraphQL
Redis
Redis

Analytics & Monitoring:(6)

Conversation Analytics
Conversation Analytics
Sentiment Analysis
Sentiment Analysis
Dashbot
Dashbot
Botanalytics
Botanalytics
Real-time Monitoring
Real-time Monitoring
A/B Testing
A/B Testing

Security & Compliance:(6)

End-to-End Encryption
End-to-End Encryption
GDPR Compliance
GDPR Compliance
HIPAA Compliance
HIPAA Compliance
Authentication
Authentication
PII Protection
PII Protection
Audit Logging
Audit Logging

Explore our comprehensive technology stack across different categories

We

work

with

customers

from

Europe,

the

United

States,

Canada,

Australia

and

other

countries.

Let's work together

Chatbot Development
FAQs

We develop a comprehensive range of chatbot solutions:
• Customer Service Bots: Handle support inquiries, FAQs, and ticket management
• Sales & Marketing Bots: Lead generation, product recommendations, and conversions
• E-commerce Assistants: Shopping assistance, order tracking, and payment processing
• Enterprise Bots: HR support, IT helpdesk, and internal automation
• Healthcare Bots: Appointment booking, symptom checking, and patient support
• Educational Bots: Learning assistance, course information, and student support
• Voice Assistants: Alexa Skills, Google Actions, and custom voice interfaces

Our chatbots seamlessly integrate with multiple platforms:
• Messaging Apps: WhatsApp Business, Facebook Messenger, Telegram, Slack, Microsoft Teams
• Websites: Custom web chat widgets with full customization
• Mobile Apps: Native iOS and Android app integration
• Voice Platforms: Amazon Alexa, Google Assistant, custom voice interfaces
• Business Systems: CRM (Salesforce, HubSpot), ERP, payment gateways
• Social Media: Instagram, Twitter, LinkedIn messaging
• Email: Automated email response systems

Our AI-powered chatbots feature advanced capabilities:
• Natural Language Processing: Understand context, intent, and sentiment
• Machine Learning: Continuously improve from interactions
• Contextual Awareness: Remember conversation history and user preferences
• Multi-turn Conversations: Handle complex, branching dialogues
• Sentiment Analysis: Detect user emotions and adjust responses
• Entity Recognition: Extract key information from user messages
• Multilingual Support: Communicate in 100+ languages

Development timeline depends on complexity:
• Simple FAQ Bot: 2-3 weeks for basic rule-based chatbot
• Standard Business Bot: 4-6 weeks with NLP and integrations
• Advanced AI Assistant: 8-12 weeks with custom ML models
• Enterprise Solution: 3-6 months for complex, multi-system integration
We follow an agile approach with regular demos and iterative improvements. You'll see a working prototype within the first 2 weeks.

Yes, we build multilingual chatbots with:
• Support for 100+ languages through advanced NLP
• Automatic language detection and switching
• Cultural localization for different regions
• Custom language models for specific industries
• Translation API integration for real-time translation
• Separate conversation flows for each language
• Regional dialect and slang understanding

We implement multiple strategies for high accuracy:
• Intent Training: Extensive training with diverse utterances
• Testing Protocols: Rigorous testing with edge cases
• Fallback Mechanisms: Graceful handling of unknown queries
• Human Handoff: Seamless escalation to human agents
• Continuous Learning: Regular model updates based on interactions
• A/B Testing: Test different responses for optimization
• Quality Assurance: Regular accuracy audits and improvements

Security is our top priority:
• End-to-End Encryption: All conversations are encrypted
• GDPR Compliance: Full compliance with data protection regulations
• HIPAA Compliance: For healthcare chatbots
• Data Anonymization: PII protection and anonymization
• Secure Storage: Encrypted database storage
• Access Controls: Role-based access management
• Audit Logs: Complete conversation and access logging

Absolutely! We specialize in seamless integrations:
• CRM Systems: Salesforce, HubSpot, Zoho, Microsoft Dynamics
• Help Desk: Zendesk, Freshdesk, ServiceNow
• E-commerce: Shopify, WooCommerce, Magento
• Payment: Stripe, PayPal, Square, Razorpay
• Analytics: Google Analytics, Mixpanel, Segment
• Marketing: Mailchimp, SendGrid, ActiveCampaign
• Custom APIs: Any REST or GraphQL API integration

Pricing varies based on requirements:
• Basic Chatbot: Starting from $2,000-5,000
• Business Chatbot: $5,000-15,000 with integrations
• AI-Powered Assistant: $15,000-30,000 with custom NLP
• Enterprise Solution: $30,000+ for complex implementations
Factors affecting cost: complexity, integrations, channels, languages, custom AI models, and ongoing maintenance. We provide detailed quotes after understanding your requirements.

Yes, we offer comprehensive support packages:
• 24/7 Monitoring: Real-time bot health monitoring
• Regular Updates: Model retraining and optimization
• Performance Reports: Monthly analytics and insights
• Content Updates: Regular FAQ and response updates
• Bug Fixes: Immediate resolution of any issues
• Feature Enhancements: Adding new capabilities as needed
• Training: Team training for chatbot management

How to Reach Us

info@nextzelatech.com

Email

(+94) 76 727 4081

Mobile Number

hello@nextzela.lk

Email

www.nextzelatech.com

Website

hello@nextzelatech.com

For Business Related

www.nextzela.lk

Website

Become a Valued Partner Today