Home / Services / App Maintenance & Support Services

App Maintenance
& Support By Nextzela

At

Nextzela,

we

provide

comprehensive

application

maintenance

and

support

services

to

ensure

your

digital

assets

remain

secure,

performant,

and

up-to-date.

Our

proactive

maintenance

approach

prevents

issues

before

they

impact

your

business,

while

our

responsive

support

team

ensures

minimal

downtime

and

maximum

reliability.

Whether

you

need

ongoing

maintenance

for

web

applications,

mobile

apps,

or

enterprise

systems,

we

deliver

24/7

support

that

keeps

your

technology

running

smoothly

and

your

users

satisfied.

Why Professional App
Maintenance Matters

Key Benefits of Professional
App Maintenance & Support

Enhanced Security Posture

Regular security patches, vulnerability assessments, and threat monitoring protect against cyber attacks

Optimal Performance

Continuous performance monitoring and optimization ensure fast load times and smooth user experiences

Reduced Total Cost of Ownership

Preventive maintenance costs less than emergency fixes and extends application lifespan

Improved User Satisfaction

Regular updates and bug fixes maintain high user satisfaction and retention rates

Business Continuity

24/7 monitoring and rapid issue resolution minimize downtime and revenue loss

Data-Driven Improvements

Analytics-based optimization and feature enhancements driven by real user behavior

Regulatory Compliance

Regular updates ensure compliance with evolving data protection and industry regulations

Scalability Assurance

Proactive capacity planning and infrastructure optimization support business growth

Technology Currency

Framework updates and dependency management keep your stack modern and maintainable

Cross-Platform Compatibility

Regular testing ensures applications work across new devices and browser versions

Get Started Today

Comprehensive Maintenance
& Support Services

Preventive Maintenance

Proactive measures to prevent issues before they impact your application

  • Regular Health Checks
  • Dependency Updates
  • Security Patching
  • Performance Tuning
  • Code Refactoring

Emergency Support

24/7 emergency response for critical issues and system failures

  • 24/7 Availability
  • Rapid Response SLA
  • Crisis Management
  • Data Recovery
  • Rollback Procedures

Bug Fixing & Debugging

Systematic identification and resolution of application bugs and errors

  • Bug Tracking
  • Root Cause Analysis
  • Testing & Validation
  • Regression Prevention
  • Documentation Updates

Performance Optimization

Continuous monitoring and optimization for peak application performance

  • Load Time Optimization
  • Database Tuning
  • Caching Strategies
  • CDN Configuration
  • Resource Optimization

Security Management

Comprehensive security monitoring, updates, and threat mitigation

  • Security Audits
  • Vulnerability Scanning
  • SSL Management
  • Firewall Configuration
  • Compliance Updates

Infrastructure Management

Cloud infrastructure monitoring, scaling, and optimization

  • Server Monitoring
  • Auto-scaling Setup
  • Backup Management
  • Disaster Recovery
  • Cost Optimization

Mobile App Maintenance

Specialized maintenance for iOS and Android applications

  • OS Updates Compatibility
  • App Store Management
  • Push Notification Services
  • Crash Analytics
  • Performance Monitoring

API & Integration Support

Maintenance of API connections and third-party integrations

  • API Monitoring
  • Integration Updates
  • Rate Limit Management
  • Error Handling
  • Documentation Maintenance

Analytics & Reporting

Comprehensive reporting on application health, usage, and performance

  • Performance Reports
  • User Analytics
  • Error Tracking
  • Uptime Monitoring
  • Custom Dashboards

Why Choose Nextzela for
App Maintenance & Support

24/7 Support Availability

24/7 Support Availability

Round-the-clock monitoring and support ensure your applications never sleep, even when you do

SLA-Guaranteed Response Times

SLA-Guaranteed Response Times

Defined service level agreements with guaranteed response and resolution times

Certified Support Engineers

Certified Support Engineers

Expert team certified in major platforms, frameworks, and cloud technologies

Proactive Monitoring Approach

Proactive Monitoring Approach

Advanced monitoring tools detect and resolve issues before users notice them

Flexible Support Plans

Flexible Support Plans

Customizable maintenance packages from basic support to dedicated team models

Comprehensive Documentation

Comprehensive Documentation

Detailed documentation of all changes, issues, and resolutions for complete transparency

Multi-Platform Expertise

Multi-Platform Expertise

Support for web, mobile, cloud, and hybrid applications across all major platforms

Cost-Effective Solutions

Cost-Effective Solutions

Optimized maintenance strategies that reduce costs while maximizing application value

Seamless Communication

Seamless Communication

Multiple communication channels and regular status updates keep you informed

Continuous Improvement Focus

Continuous Improvement Focus

Regular optimization recommendations based on analytics and industry best practices

Schedule a Free Consultation

Secure Your Application's
Future Today

Don't wait for problems to arise. Partner with Nextzela for proactive maintenance and support that keeps your applications running smoothly, securely, and efficiently.

Our flexible support plans scale with your business, from startup to enterprise. Whether you need occasional support or dedicated 24/7 monitoring, we have the perfect solution for your needs.

Get your free maintenance assessment today. Call (+94) 76-7274-081 or fill out our contact form to discuss your support requirements and receive a customized maintenance plan.

Our Maintenance
Technology Stack

Monitoring & Analytics Tools:(7)

Datadog
Datadog
New Relic
New Relic
Sentry
Sentry
Grafana
Grafana
Prometheus
Prometheus
Elastic Stack
Elastic Stack
AWS CloudWatch
AWS CloudWatch

Security & Compliance Tools:(7)

Snyk
Snyk
SonarQube
SonarQube
OWASP ZAP
OWASP ZAP
HashiCorp Vault
HashiCorp Vault
Cloudflare
Cloudflare
Qualys
Qualys
Dependabot
Dependabot

Performance Optimization Tools:(7)

Lighthouse
Lighthouse
GTmetrix
GTmetrix
Webpack Bundle Analyzer
Webpack Bundle Analyzer
Redis
Redis
CDN Management
CDN Management
NGINX
NGINX
Varnish Cache
Varnish Cache

DevOps & Automation:(7)

Jenkins
Jenkins
GitHub Actions
GitHub Actions
Terraform
Terraform
Ansible
Ansible
Docker
Docker
Kubernetes
Kubernetes
GitLab CI/CD
GitLab CI/CD

Backup & Recovery:(6)

AWS Backup
AWS Backup
Azure Backup
Azure Backup
Acronis
Acronis
Veeam
Veeam
Database Replication
Database Replication
Snapshot Management
Snapshot Management

Communication & Support:(6)

Jira Service Management
Jira Service Management
Slack
Slack
PagerDuty
PagerDuty
Statuspage
Statuspage
Freshdesk
Freshdesk
Microsoft Teams
Microsoft Teams

Explore our comprehensive technology stack across different categories

We

work

with

customers

from

Europe,

the

United

States,

Canada,

Australia

and

other

countries.

App Maintenance & Support
FAQs

Our maintenance packages typically include:
Basic: Monthly health checks, security patches, critical bug fixes
Standard: All basic features plus performance monitoring, regular updates, backup management
Premium: 24/7 support, dedicated team, proactive optimization, priority response
Enterprise: Custom SLA, dedicated resources, strategic consulting

All packages include detailed reporting and can be customized to your specific needs.

Response times depend on issue severity and support plan:
Critical (P1): System down - 15 minutes to 1 hour
High (P2): Major functionality impaired - 2-4 hours
Medium (P3): Minor functionality issues - 8-24 hours
Low (P4): Enhancement requests - 48-72 hours

Premium and Enterprise plans receive priority response with guaranteed SLAs.

Yes, we offer 24/7 emergency support for critical issues on Standard, Premium, and Enterprise plans. Our on-call engineers are available round-the-clock to handle:
• System outages and crashes
• Security breaches or vulnerabilities
• Data loss or corruption
• Critical performance degradation
• Payment system failures

Emergency support includes immediate response, crisis management, and post-incident analysis.

Absolutely! We regularly take over maintenance of existing applications. Our process includes:
• Comprehensive code audit and documentation review
• Security and performance assessment
• Technical debt evaluation
• Knowledge transfer sessions
• Gradual onboarding with overlap period
• Creation of maintenance documentation

We support applications built with various technologies and frameworks.

Our update process ensures minimal disruption:
1. Planning: Impact analysis and scheduling
2. Testing: Updates tested in staging environment
3. Backup: Complete system backup before updates
4. Deployment: Scheduled deployment during low-traffic periods
5. Validation: Post-update testing and monitoring
6. Rollback Plan: Ready to revert if issues arise

Major updates are coordinated with your team for approval.

We use industry-leading monitoring tools including:
Application Monitoring: New Relic, Datadog, AppDynamics
Error Tracking: Sentry, Rollbar, Bugsnag
Infrastructure: AWS CloudWatch, Azure Monitor, Prometheus
Security: Snyk, SonarQube, OWASP tools
Uptime: Pingdom, UptimeRobot, StatusCake
Analytics: Google Analytics, Mixpanel, Custom dashboards

We can integrate with your existing monitoring infrastructure.

Our comprehensive security approach includes:
• Regular security audits and vulnerability assessments
• Automated dependency scanning and updates
• SSL certificate management and renewal
• Web Application Firewall (WAF) configuration
• DDoS protection and mitigation
• Regular penetration testing
• Compliance monitoring (GDPR, HIPAA, PCI-DSS)
• Security incident response planning
• Employee security training and best practices

Yes, performance optimization is a core part of our maintenance services:
• Database query optimization and indexing
• Caching strategy implementation
• CDN configuration and optimization
• Image and asset optimization
• Code refactoring and cleanup
• Load balancing and auto-scaling setup
• Frontend performance improvements
• API response time optimization
• Regular performance audits and recommendations

We implement comprehensive backup and recovery plans:
Automated Backups: Daily, weekly, and monthly schedules
Multiple Locations: Geographically distributed backup storage
Point-in-Time Recovery: Restore to any specific moment
Testing: Regular recovery drills and validation
Documentation: Detailed recovery procedures
RTO/RPO Targets: Defined recovery time and point objectives
Incremental Backups: Efficient storage and faster recovery
Encryption: Secure backup storage and transmission

We maintain comprehensive documentation throughout the maintenance lifecycle:
• Technical documentation and architecture diagrams
• API documentation and integration guides
• Deployment and configuration procedures
• Troubleshooting guides and runbooks
• Change logs and version history
• Regular knowledge sharing sessions
• Video tutorials for common procedures
• Wiki or knowledge base maintenance

All documentation is kept up-to-date and accessible to your team.

How to Reach Us

Become a Valued Partner Today